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💡 Best for: Boutique hotels that want a quick, actionable overview of their guest journey.
A fast, focused scan of your entire guest experience—from online discovery to post-checkout. We pinpoint pain points, missed opportunities, and quick wins across every touchpoint:
Digital Presence: Website, booking process, online visibility, reviews, and pre-arrival communication
On-Site Experience: Check-in, rooms, amenities, F&B, staff service, and overall guest comfort
Problem Solving & Post-Stay: Complaint handling, follow-ups, review collection, and loyalty opportunities
Team Alignment: Spot gaps between marketing, revenue, and operations so every department supports the guest experience
Deliverable: A clear checklist of actionable improvements to start optimizing your guest journey immediately.
💡 Best for: Boutique hotels that want a quick, actionable overview of their guest journey.
A fast, focused scan of your entire guest experience—from online discovery to post-checkout. We pinpoint pain points, missed opportunities, and quick wins across every touchpoint:
Digital Presence: Website, booking process, online visibility, reviews, and pre-arrival communication
On-Site Experience: Check-in, rooms, amenities, F&B, staff service, and overall guest comfort
Problem Solving & Post-Stay: Complaint handling, follow-ups, review collection, and loyalty opportunities
Team Alignment: Spot gaps between marketing, revenue, and operations so every department supports the guest experience
Deliverable: A clear checklist of actionable improvements to start optimizing your guest journey immediately.